About The Role

As a leading luxury tour operator, we pride ourselves in the care and attention which goes into each of our client's holidays.

As Africa Sales Support, you will play a vital role in ensuring everything is in place for the smooth operation of client trips to Africa. From the point of booking you will ensure all documents are prepared, all itineraries are correct and liaise with suppliers to ensure client’s needs and expectations are fulfilled.

You are a highly organised individual, able to prioritise and with a strong attention to detail. As well as this you are able to work openly and fairly with people from across a number of time zones to ensure work is completed in a timely manner.

Your Main Responsibilities include

• To deal with the post-sales administration of client bookings to Africa, double checking details, ensuring documentation is prepared correctly and all bookings are entered correctly in the relevant systems

• Helping with the checking and entry of booking details into our system

• Coordinating with the Africa Head of Travel Design and local suppliers to ensure documentation and service delivery is correct

• Assisting the Africa Head of Travel Design with troubleshooting service issues from an operational perspective

• Working closely with all teams to ensure client/trip information is correctly stored in Jacada and Wilderness systems

• Ensuring local suppliers have correct brand collateral for clients

• Assisting with the smooth delivery/checking and dispatch of client documentation/packs

Skills for Success

• Strong work ethic

• Organisational skills

• Passionate about delivering an outstanding level of service and willing to go the extra mile to make clients and staff happy

• Self-motivated, proactive self starter, and stay calm under pressure

• Able to prioritise tasks, manage workload and work to deadlines effectively

• Great written and verbal communication skills

• Strength of character and strong team player with a keen eye for detail

• Driven and determined to always do better and improve what we offer in terms of service and efficiency

• Well-developed problem solving skills: Preempts and seeks to resolve potential problems and issues before they occur; demonstrates good judgement in knowing when to act independently and when to escalate an issue to senior management

• Operating in a fair, honest and open manner with clients, colleagues and suppliers to foster trust and mutual respect

• A ‘big picture’ mindset – appreciative of your position within Jacada and Wilderness as an organisation comprised of different teams collectively working together towards the same goal

Personal Attributes

• Positive attitude to seek solutions in your work and create a friendly environment in the office

• A readiness to adapt and embrace change; recommending ways we can improve

• Ability to actively listen and demonstrate empathy and self-awareness

• Flexibility to take on a variety of tasks and willingness to roll sleeves up and support colleagues.

• Humility and openness to learn from others and when receiving feedback

• High expectations for customer service and customer in relation to clients and suppliers.

Experience

• In-depth knowledge of South and East African countries we sell and demanding clients

• Ability to get things done quickly and efficiently

• Experience in sales support and customer service.

• Working across multiple teams and stakeholders

• Using a variety of systems and processes to manage client information.

Start date

10th July 2023

Job Location

Hybrid - 3 days per week in the office in London

Salary

£28,500-£31,500 dependent on experience

Closing Date

26th Jun 2023