Please note: This role will work at group level for Wilderness)

About Wilderness

Wilderness exists to make sure the world will always have a version of its iconic wild places that is unfenced, untamed and unpredictable. It’s not our reputation as one of the first, or the largest, in the conservation tourism space that makes us Wilderness. It’s our determined push to keep going. To keep protecting, exploring and expanding Earth’s ultimate, untamed places. And then to bring guests to discover the beating pulse of each one.

As a leading conservation and hospitality company, we focus on immersing our guests in our many fascinating environments. Guiding them through each expansive private concession. Creating intimate encounters between them, nature and culture. And ultimately, increasing the world’s wilderness by involving more and more people in our purpose.

Behind every moment we create, across Wilderness UK and our owned brands, is an IT backbone that keeps our teams connected, efficient and secure. We’re looking for an IT Manager who can strengthen that foundation and enable us to deliver on our purpose every day.

About the Role

In this role, the IT Manager will oversee and deliver all IT operations across the UK group of three brands. This includes managing day-to-day technical support requirements, maintaining systems and equipment, auditing and improving IT processes, and ensuring a secure, efficient, and user-friendly technology environment across the London offices.

The IT Manager will serve as the primary point of contact for all IT queries, providing hands-on troubleshooting and ensuring a personable, responsive, and supportive experience for colleagues. The role encompasses the full lifecycle of IT hardware and software, including onboarding, equipment recovery and repair, cybersecurity, compliance, and vendor management.

In addition, the IT Manager will contribute to strategic planning by identifying opportunities to strengthen infrastructure, improve efficiency, and align technology with business needs.

Key Responsibilities

IT Operations & Support

• Serve as the first point of contact for all IT-related queries across the three London offices.

• Provide friendly, clear, and approachable troubleshooting support for hardware, software, connectivity, and user access issues.

• Manage the end-to-end lifecycle of IT equipment, including setup, configuration, maintenance, repair, and decommissioning.

• Evaluate repair and recovery options before recommending new purchases to support cost-effective and sustainable asset management.

• Maintain and continuously improve helpdesk processes to ensure timely and transparent issue resolution.

• Ensure all office workspaces meet IT-related health and safety requirements, including safe cabling, equipment suitability, and ergonomic technology setups.

Technology Audit & Infrastructure Management

• Conduct a full audit of hardware, software licences, warranties, and asset records.

• Review and document IT processes to identify risks, inefficiencies, and improvement opportunities.

• Monitor network performance and coordinate with external vendors such as ISPs, hardware suppliers, and software providers.

• Recommend and upon approval implement system or infrastructure upgrades, replacements, and optimisations.

Onboarding, Offboarding & User Experience

• Manage IT components relevant to the onboarding process to ensure consistent and efficient new starter setup.

• Oversee account provisioning, access controls, equipment allocation, and user configuration.

• Maintain a secure and streamlined offboarding process, including the recovery, assessment, and preparation of equipment for reuse.

• Identify opportunities to enhance user experience through automation, standardisation, and improved workflows.

Cybersecurity & Compliance

• Assess and strengthen cybersecurity practices, including device security, access control, antivirus management, backups, and encryption.

• Ensure compliance with UK GDPR and internal IT governance standards.

• Ensure IT policies including acceptable use, incident response, and data management protocols, driven from a Group level are maintained across the UK.

Systems & Software Management

• Oversee software licences, renewals, subscriptions, and vendor relationships where applicable

• Identify opportunities to improve efficiency and reduce manual work through system enhancements or automation.

Strategic Planning & Continuous Improvement

• Work with senior leaders to establish short- and long-term technology plans aligned with business growth and operational requirements.

• Advise on technology investments, balancing cost, security, usability, and scalability.

• Contribute to any IT-related projects across the group to ensure smooth planning, communication, and delivery.

• Monitor emerging technology trends and recommend improvements to strengthen the organisation’s overall IT posture.

Skills & Experience Required

• Broad IT generalist background, preferably within a multi-site or multi-brand environment.

• Experience in IT support, system administration, and small-scale infrastructure management.

• Strong knowledge of Windows and/or macOS environments, user account management, and common productivity tools.

• Understanding of cybersecurity principles, data protection standards, and backup strategies.

• Ability to manage networks, hardware, cloud tools, and vendor relationships.

• Excellent communication skills, with the ability to explain technical information in a clear, friendly, and accessible manner.

• Highly organised, proactive, and able to work independently across multiple locations.

• A service-oriented approach, demonstrating patience, empathy, and professionalism in all user interactions.

Location: London (3 days per week in-office across three sites)
Salary: £45,000–£50,000 (Dependent on experience)
Type: Full-time, Permanent