Operations Assistant

We are growing our Operations team! This is a new role and a great entry-level opportunity into the travel industry.

We’re looking for a creative, organised travel enthusiast with high attention to detail and a passion for learning about the world, to help out behind-the-scenes across Jacada. This is a hybrid office/remote position, with an expected 3 days in the office per week, and a perfect first step into the travel industry.

Travel experience is not mandatory.

About The Role

As a leading luxury tour operator, we pride ourselves on the care and service that goes into our client experience.

As our first Operations Assistant, you will play a vital role within the Operations Team ensuring that everything is in place for the smooth operation of client trips during busy peak seasons. You will work behind-the-scenes, creating client travel packs, working with hotels to make sure they have client information before arrival, updating travel documents, drafting emails and assisting with crucial administrative tasks, enabling us to ensure client travel needs and expectations are fulfilled.

This is an entry-level role with potential for great career growth in the travel industry. You will work closely with some of our most experienced and passionate staff.

We are looking for someone who is able to work a hybrid role, with 3 days a week in our London office, working on bookings from around the world.

What You’ll Be Doing

• To deal with the post-sales administration of client bookings, ensuring all invoices and bookings are entered correctly in the relevant systems.
• Assisting the Operations team to ensure payments are made to suppliers within due dates.
• Assisting the Operations team in ensuring local suppliers have client information needed for the trip, and hotels will deliver a tailormade welcome note to the clients on arrival.
• Working closely with all teams to ensure client/trip information is correctly stored in Jacada and Wilderness systems.
• Assisting with the smooth delivery/checking and dispatch of client documentation/packs.

What You’ll Need To Succeed

• High attention to detail
• High expectations for customer service and customer care
• Highly organised and able to multitask and prioritise work effectively
• Flexible, proactive and solutions-focused attitude.
• A strong ability to build and nurture relationships with colleagues from different backgrounds.
• Collaborative mindset.
• Excellent numeracy and writing skills
• Excellent communication and time management skills, able to work across various time zones and with teams across the world.
• Fantastic English language skills, both written and by phone.
• Strong work ethic
• Organisational skills
• Self-motivated, proactive self-starter, and stay calm under pressure
• Able to prioritise tasks, manage workload, and work to deadlines effectively
• Strength of character and strong team player with a keen eye for detail
• Driven and determined to always do better and improve what we offer in terms of service and efficiency.
• Operating in a fair, honest, and open manner with colleagues, and suppliers to foster trust and mutual respect.
• A ‘big picture’ mindset – appreciative of your position within Jacada and Wilderness as an organisation comprised of different teams collectively working together towards the same goal.

Personal Attributes

• Positive attitude to seek solutions in your work and create a friendly environment in the office.
• A readiness to adapt and embrace change
• Ability to actively listen and demonstrate empathy and self-awareness
• Flexibility to take on a variety of tasks and willingness to roll sleeves up and support colleagues
• Humility and openness to learn from others when receiving feedback
• High expectations for customer service and customers in relation to clients and suppliers.

Salary: £29,000 

Start Date: 7th April 2025

Closing Date: 28th of February 2025