We are in search of a service-led, dynamic sales manager to assist the Head of Africa Travel Design in steering the expansion of the Africa Sales Team through the company’s next stage of growth and beyond. This new role - dedicated solely to sales performance and reporting directly to the Head of Africa Travel Design - will create and nurture a safe and inclusive environment developing the sales team's individual skills and enabling them to perform at their best. 

We are looking for a curious and genuine people-person who has travelled to the Africa region and shows a strong passion for the destination. 

Who you are:

• An experienced team leader or manager (essential)
• Has extensive experience in a travel sales or luxury sales environment
• Exceptional communicator both written and verbal
• Experienced in working to targets and monitoring performance through CRM
• An analytical head for numbers, booking trends and sales metrics
• Loves to be in the detail while considering the bigger picture
• Dynamic and adaptable to change while not losing targeted focus
• Self-aware and approaches each day with a growth mindset
• Able to actively listen and demonstrate empathy and self-awareness
• Experience in client-facing service-oriented roles
• Service is driven while always considering a positive Impact
• Positive and approachable inviting feedback and input from others
• Ideally has worked in a Tour Operator environment but not essential

What you’ll be doing:

• Create and nurture a safe and inclusive environment where your team members feel listened to, challenged and supported to perform at their best
• Empower team members to do their best work through facilitation and coaching, allowing each individual to thrive in their own way
• Analyse available data, sales metrics and team performance to maximize each enquiry and increase performance end-to-end
• Work with the Head of Region to increase overall conversion, speed to market and revenue
• Preparing, developing, and supporting team members through challenges, whilst identifying and resolving issues within and across teams when/before they occur
• You will be the point of escalation for any service or emergency issues
• Facilitate sales training and call coaching to your team and also wider business as needed
• Conduct weekly 1-2-1’s and call coaching sessions with your team providing regular feedback and personal growth opportunities
• Assist the sales team throughout the sales process to effectively get bookings over the line

About You:

• Must have traveled to Africa. 
• Be passionate about the Africa region.
  
• Be passionate about responsible travel.
• Celebrate diversity.
• A curious and genuine people-person who is enthusiastic about getting to know Jacada guests and team.
• A self starter with a growth mindset and eagerness to learn and expand themselves in the product market.
• Listen and be considerate of others’ opinions and ideas - both guests and colleagues.
• Problem solve; viewing challenges as a way to grow.
• Supportive, positive and keen to embrace the Jacada culture of wellness and togetherness.
• Highly motivated with an ability to multitask and be driven by selling outstanding itineraries.
• Creative, with a desire to lead the way in travel.
• Calm under pressure.
• Excellent verbal and written communication skills.
• Be a team player. Help your colleagues to achieve their goals too.

Interview Process:

• Screening Call with the People Coordinator
• Virtual Interview with the Head of Sales and Head of Africa Travel Design 
• Role play task

Office Hours: Monday - Friday 10am - 6pm in Shoreditch (typically 3 days in office, 2 days WFH)

Closing Date: 23rd December 2024

Start Date: 10th March 2025

Salary: £42,500 + £15,000 - £20,000 OTE