Talent Acquisition Manager
Purpose
The Talent Acquisition Manager exists to find and secure the best possible people for Jacada, in partnership with hiring managers and senior leaders across the business. This is a results-driven role, focused on delivering the quality of talent that helps Jacada thrive.
We're on a clear path to becoming the world's leading positive-impact luxury tour operator by 2030, driven by strong growth across revenue, guest loyalty, and industry recognition. Growing our business means growing our teams, and this role will play a direct part in that journey.
We're looking for someone who brings proactivity and creativity to hiring, who's eager to use evolving tools and resources to take our recruitment approach into the future, while never losing the human touch that is so important to our business.
Key Responsibilities
Pipeline and Sourcing
Proactively spec and source candidates ahead of need, so we have a ready pipeline of strong talent before a role even opens
Undertake direct headhunting for priority roles rather than relying solely on inbound applications
Own and elevate Jacada's employer profile across key channels, including our careers site, industry awards, and LinkedIn, to proactively attract and nurture top talent.
Manage relationships with external recruitment partners, including rates, performance, and value delivered, changing providers where necessary
Candidate Management
Drive a seamless, well-managed candidate experience from application through to offer, using the Applicant Tracking System (ATS)
Longlist candidates and work with hiring managers to reach a shortlist for interview
Maintain a clearly defined communication SLA for candidates and external recruiters, prioritising speed and time-to-hire to secure top talent before they're off the market, while upholding standards that protect our brand and candidate experience.
Bring innovation and creativity to how candidates are assessed and filtered, reducing reliance on manual screening calls where possible
End-to-End Process Management
Manage the end-to-end recruitment process for each role in partnership with the hiring manager, from kick-off through to handover
Partner with hiring managers to design best-in-class interview and scoring methodology, and support the development of job descriptions and scorecards that bring each role to life
Work closely with HR to progress candidates from contract through to sign date
Partner with the Workplace Manager to align on onboarding for new hires
Strategically partner with L&D to ensure a connected talent ecosystem
Skills and Experience
Demonstrated experience managing end-to-end recruitment processes, ideally within a fast-growing or high-volume environment
Experience managing large hiring rounds, recruiting for multiple roles in cohorts, with the ability to manage multiple concurrent hiring processes and handovers
Strong headhunting and candidate relationship-building skills, including managing external recruitment partners
Experience partnering with hiring managers to scope brand new roles from scratch, knowing the right questions to ask to get a role off the ground
Strong research and networking skills to scope and map a role in the market
Ability to lead salary and role benchmarking to keep our offers competitive
Experience working with Applicant Tracking Systems (ATS), with experience using TeamTailor desirable
Ability to exercise independent judgement and constructively challenge hiring managers and senior stakeholders where appropriate
Experience developing or working with scorecards and structured interview frameworks
Proactive approach to identifying issues and proposing solutions
Desirable: experience recruiting within the travel industry
Role Details
Reports to: Ally Sheane, Head of Learning and Development
Location and working hours:
This is a London-based role, three days a week in our Old Street office, Monday to Friday, 10am–6pm, with flexibility on which days you're in and your core hours.
Salary: £55,000, plus a discretionary annual bonus
Interview Process
Application Closing Date: 13 November- please note we may close the application process sooner if the quality of candidate submissions is high.
1st Stage: Competency interview with short, live exercise - with Hiring manager and Director of Sales and Operations
Final stage: Further competency with Head of L&D and the Founder and MD
- Department
- Learning and Development
- Remote status
- Hybrid
Jacada Travel
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Agile Hours
⏳ It's important to us that everyone at Jacada leads a healthy work-life balance. Have a gym class to attend? Have a course you're working on outside of work? Whatever it might be, we're here to support your life ambitions and offer agile hours to help you achieve this.
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Mental Wellbeing Support
🧠 Promoting mental well-being is a core focus here at Jacada. We ensure that all our employees have access to resources such as our mental health first-aiders, and dedicated Employee Assistance Programs (EAPs). Additionally, for those based in the UK we also offer access to Bupa Mental Health support. We also conduct Monday meditation sessions for all, to help start the week in a positive way.
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Learning and Development
📖 Here at Jacada, we place a strong emphasis on training and career development. We are committed to providing all our employees with opportunities for growth and the chance to continually nurture their growth mindset. In your initial three weeks, you will receive a comprehensive training program, but the journey of learning doesn't stop there. Our dedicated Learning and Development Manager works to ensure that every member of our team receives the necessary training throughout their time with us and is well-informed about their career progression opportunities.
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Bank holidays
🌴 We provide 25 days of paid annual leave in addition to bank holidays. At Jacada we celebrate diversity and this means understanding that each of us has our own beliefs, culture, and identity. So we allow our team to work bank holidays which can then be taken whenever they want throughout the year!
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Socials
🎊 We’re a social bunch and enjoy spending time together, but this is optional so no pressure socials if this isn't your vibe! Each quarter teams organise socials together, whether we are remote or in person we love any excuse to get together. Some recent social activities have included shuffleboard, BBQ boat outings, and virtual cooking classes. Additionally, we arrange annual summer and winter soirées that include both in-office and remote team members.
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Casual Dress Code
👟 We feel that it’s important for everyone to feel comfortable at work. After all the best work doesn’t depend on whether you’re wearing a suit!
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🏥 Private Medical Care
At Jacada, we care about the mental and physical wellbeing of everyone working here. That's why we've introduced private medical care for our employees living in the UK.
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Dog Friendly Office
🐶 We operate a dog-friendly office and are always happy to see more furry work buddies!
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🚲 Cycle to Work Scheme (UK)
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🚆 Season Ticket Policy (UK)
Workplace & culture
We've created an environment that allows people to be their authentic selves. A place where individuals can grow and build strong connections with like-minded others. We strive to ensure everyone feels like they have a purpose and are having fun whilst doing it!
Our team is based all over the globe, no matter where you are, or what time zone you're in, we vouch to try our best, learn from our mistakes and grow a strong and progressive culture together.
About Jacada Travel
We are a luxury travel company offering completely personalised, private trips all over the world. We strive to be that well-travelled friend our clients can come to for advice and inspiration and to really get under the skin of the places they visit and experience things that don’t always make it into the guidebooks.